Best Microsoft Dynamics alternative

If you are looking for Microsoft Dynamics alternative, take a look at bpm’online, an intelligent BPM + CRM platform, with extensive marketplace of apps and templates

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Why organizations are seeking for Microsoft Dynamics alternative

Microsoft Dynamics 365 is a powerful software that unifies CRM and ERP capabilities. Microsoft Dynamics provides multiple solutions that include the products for sales, marketing, service, finance and many others.

Though Microsoft Dynamics 365 has been one of the leaders on the CRM market for a long time, now organizations start actively looking for Microsoft Dynamics alternative. Among the most popular Dynamics 365 user claims are the complaints that the interface is too difficult, the system customization takes much time, and the software provides limited integration capabilities.

Bpm’online unified CRM platform as the best alternative to Microsoft Dynamics

Bpm’online is the most agile CRM platform that helps accelerate sales, marketing, service and operations. Backed by intelligent BPM platform, bpm’online allows for effective management of the structured and dynamic processes achieving desired outcomes faster and easier.

Thanks the bpm’online broad integration capabilities, the system can be integrated with almost any third-party application to satisfy the needs of the companies operating in any industry. Bpm’online features easy-to-use and intuitive interface, which enables to significantly reduce the onboarding process for the new system users and allows for starting using the system just after the implementation. Moreover, bpm’online is a highly customizable software, which means that it can be flexibly adjusted with minimum IT resources.

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Thousands of businesses worldwide use bpm’online
products to help manage customer-facing processes and deliver an amazing customer experience.

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Bpm'online Logo Microsoft Dynamics 365
Target market Midsized and large businesses Midsized and large businesses
Trial 14 days 30 days
Monthly price per user $25-$50 per user per month $115-$210 per user per month
Single platform for sales, marketing and service + +
Mobile app iOS, Android, Windows iOS, Android, Windows
Mobile app
  • Online
  • Business hours
  • 24/7 (live rep)
  • Online
  • Business hours
  • 24/7 (live rep)
API + open + open
Deployment
  • Cloud
  • On-premise
  • Cloud
  • On-premise
Training
  • Documentation
  • Webinars
  • Live online
  • In person
  • Documentation
  • Webinars
  • Live online
  • In person
Customization + free + paid
Capterra rating 5/5 4/5
G2 Crowd rating 4.7/5 3.5/5
Software Advice rating 5/5 4/5

Bpm’online is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations

Benefits of bpm’online

Bpm’online provides a unified CRM platform for marketing, sales and service, allowing users to manage the whole customer journey from the single interface. With the help of the powerful BPM and CM capabilities, the software allows for more effective and convenient management of both external and internal processes.

Bpm’online marketplace is designed to help bpm’online users accelerate time-to-value. It provides:

  • pre-built connectors to integrate bpm’online with 3rd party applications and accelerate productivity.
  • ready-to-use apps to extend the functionality of bpm’online products.
  • out-of-the-box solutions that deliver task-specific or industry-specific features and capabilities.

Bpm’online marketplace features hundreds of ready-made solutions that provide the users with the ability to broaden the capabilities of bpm’online and accelerate productivity.

Bpm’online is a unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates. Rich in functionality yet easy to use, bpm’online products provide exceptional value with its extended business process management capabilities. Being the leader on the CRM market, bpm’online ensures a rewarding customer experience regardless of the channel.

Bpm’online is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

Ready to get started?
Thousands of customers worldwide use bpm’online
to accelerate their business processes.

Try It free