Why organizations are looking for Oracle CRM alternative

Oracle CRM is one of the top CRM solutions on the software market that was included in the great amount of reputable industry reports. Oracle CRM helps organizations all over the world drive the efficiency of marketing, sales, service and customer loyalty.

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In spite of the amount and variety of the functions Oracle CRM offers to its customers, more and more organizations are now looking for Oracle CRM alternative.

The world is speeding up at an incredible pace, and digital transformation being the latest business trend lays down its own rules on the companies’ roadmaps, business approach and strategy. Because of the aspiration to digitalize operations and processes, businesses are in a pressing need of a highly agile, comprehensive, yet easy-to-use tool. Though Oracle CRM features plenty of functions, it has too many drawbacks highlighted by the users, among which are bulky interface that slows down the learning curve as well as the lack of the learning materials, inability to access from a mobile device, poor analytics visualization and limited customization capabilities.

Why bpm’online CRM is a perfect match to your business

Bpm’online is a leading vendor in the space of business process management and CRM. Its core advantage is fully integrated solutions to accelerate marketing, sales, service and operations, which can be used both as stand-alone products and as a bundle.

Bpm’online allows for automating the complete customer journey, equipping businesses with all the tools to manage customers at every stage. Unlike Oracle CRM interface, the bpm’online interface is easy-to-use and intuitive, which allows for accelerating user adoption and reducing the learning curve. The vendor provides professional and comprehensive support and customer success managers, who are extremely helpful, especially during the implementation process. The system features native mobile app, which is very useful for field teams because it provides them with all the necessary data on leads and customers as well as convenient communication tools wherever they are. Moreover, users can even access the dashboards from any portable device. The great thing is that the apps are available in both online and offline modes.

Thousands of businesses worldwide use bpm’online products to help manage customer-facing processes and deliver an amazing customer experience

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Bpm'online Studio Logo Oracle Logo
Target market Midsized and large businesses Midsized and large businesses
Trial 14 days 30 days
Monthly price per user $25-$50 per user per month Not provided by the vendor
Single platform for sales, marketing and service + -
Mobile app iOS, Android, Windows iOS, Android
Customer support
  • Online
  • Business hours
  • 24/7 (live rep)
  • Online
  • 24/7 (live rep)
API + open + open
Deployment
  • Cloud
  • On-premise
  • Cloud
Training
  • Documentation
  • Webinars
  • Live online
  • In person
  • Documentation
Customization + free Restricted
Capterra rating 5/5 4.5/5
G2 Crowd rating 4.7/5 3.5/5
Software Advice rating 5/5 4.5/5
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Bpm’online is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations

Benefits of bpm’online

Bpm’online offers out-of-the-box tools to accelerate marketing, sales, service and operations. Backed by intelligent BPM platform, bpm’online agile CRM allows organizations from different industries to take advantage of the best practice prebuilt processes, customize them to fit company’s unique requirements or create their own processes to be a perfect fit for the specific business. Easy-to-use and intuitive system allows for automating the routine tasks, thus reducing the probability of errors and increasing the overall performance. Moreover, bpm’online is a highly customizable system and it provides extensive integration capabilities, which allow users to integrate it with almost every third-party app to expand its capabilities.

Bpm’online provides bpm’online marketplace, unified ecosystem of apps and templates that help expand bpm’online capabilities. The solutions are developed by bpm’online, its partners and independent developers. Users can find on the marketplace:

  • Add-ons – ready-made apps that enables to add more useful features to bpm’online.
  • Connectors – solutions that allow for integrating bpm’online with other systems.
  • Software solutions – solutions that provide the tools to solve industry-specific tasks.

By implementing bpm’online, the most agile CRM platform for midsize and large enterprises, organizations receive top-notch software that allows for accelerating the 4 key pillars of digital transformation: implementation, adoption, change and alignment.

Bpm’online is a unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates. Rich in functionality yet easy-to-use, bpm’online products provide exceptional value with its extended business process management capabilities.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named a Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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Bpm’online is the most agile CRM platform for
midsize and large enterprises to accelerate sales, marketing, service and operations

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