Versatile SugarCRM alternative

Searching for a reliable substitute to SugarCRM? Bpm’online is the ideal option for companies looking for an affordable, yet efficient CRM alternative with exceptional functionality.


By submitting this form, you confirm that you agree to the storing and processing of your personal data by bpm'online as described in the Privacy Policy.

Major reasons to look for SugarCRM alternative

SugarCRM is the perfect fit for small companies struggling to automate sales, marketing and support processes. The solution is focused mainly on customer relationship management. What makes it so popular among small businesses is that it is easy to customize, extend and deploy. Offering all the basic features for customer relationship management in the initial stages, Sugar ideally suits business that are not using their existing CRM systems to their fullest potential. If your goal is to acquire CRM that will enable everyone across your entire firm to become closer to customers, then Sugar is exactly what you need.

Despite all the advantages, there are some drawbacks of using SugarCRM in your business. Limited marketing and service functionality is the main reason why businesses switch to other CRM systems. Modern companies continue to search for powerful Sugar alternatives that will provide them with better functionality and features to streamline business growth and overall company’s performance.

The Sugar is not robust enough to handle complex marketing management processes as well as challenging customer service scenarios. Getting advanced functions requires the installation of several other tools – this can result in a higher total cost of ownership for some small businesses. What’s more, there is a limit of 10 users to start using the system. In addition to that, Sugar is weak when it comes to business intelligence (BI), customer analytics, data mining and data mining.

Bpm’online unified platform as the best SugarCRM substitution

Bpm’online is the most agile CRM platform for medium-sized and large enterprises. The software is designed to accelerate sales, marketing, service and operations. With its advanced integration capabilities in place, integrating the software with almost any third-party system is easier than ever before. Another great advantage of bpm’online is that it offers in-built tools that allow for delivering end-to-end processes to manage the complete customer journey – from lead to order to continued service excellence. With bpm’online CRM, managing every stage of the customer interactions is just a pleasure.

Bpm’online CRM has no limitations in number of users. In addition, customers can select the required bundle of the products and there is no limits in renewals. Another great benefit is that bpm’online interface is intuitive and responsive what makes it pleasant and enjoyable to use.

Bpm’online CRM provides 24/7 support to all customers with the first priority cases. It is also worth noting that professional customer support manager is assigned to all customers once they purchase the first license. And when talking about the SugarCRM, 24/7 support as well as dedicated technical account manager are available only to Sugar Ultimate users. Sugar Ultimate is a complete CRM plus higher level of support. Its price is $150 per month, which is a little expensive.

Build lasting relationships with clients, identify new opportunities and grow your business with bpm’online most agile CRM software

Try It free
Bpm'online Studio Logo SugarCRM Logo
Target market Midsized and large businesses Small businesses
Trial 14 days 7 days
Monthly price per user $25-$50 per user per month $40 per user per month
Single platform for sales, marketing and service + -
Mobile app iOS, Android, Windows iOS, Android, Windows
Customer support
  • Online
  • Business hours
  • 24/7 (live rep)
  • Online
  • Business hours
  • 24/7 (live rep)
API + open + open
  • Cloud
  • On-premise
  • Cloud
  • On-premise
  • Documentation
  • Webinars
  • Live online
  • In person
  • Documentation
  • Webinars
  • Live online
  • In person
Customization + free -
Capterra rating 5/5 4/5
G2 Crowd rating 4.7/5 3.7/5
Software Advice rating 5/5 4.0/5

Bpm’online – first-class software to manage business processes and workflows of different complexity

Benefits of bpm’online CRM

The primary feature of bpm’online is that is offers three seamlessly integrated solutions for marketing, sales and service on a single platform. Users have access to all the necessary information from any mobile device be it laptop, smartphone or tablet. Having a complete view of all your business activities in one place with no additional tools required is exactly what most businesses are looking for today.

Bpm’online provides its customers with a unified ecosystem of top-notch business applications – bpm’online marketplace, which includes:

  • Pre-built connectors to integrate the software with third party apps and thereby boost productivity.
  • Ready-to-use add-ons intended to extend the overall functionality of bpm’online solutions.
  • Off-the-shelf tools aimed at delivering industry-specific features.

Bpm’online marketplace streamlines business productivity by extending the platform features.

Use bpm’online to capture, track and qualify leads based on their readiness to sales. Customizable dashboards will help you determine the most productive lead generation channels and analyze the statistics, which will hence lead to increased conversion rates.

Modern analytic tools bpm’online CRM provides allow for identifying and filling the gaps in your business processes. With the help of easy-to-use dashboards, users can easily track all the important indicators and compare them to the ones la the previous week, month or year.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017;
The Forrester Wave™: Dynamic Case Management, Q1 2018
and The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 2019.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award

forrester icon
gartner magic quadrant icon
nucleus research icon
ovum icon
crm marketleader icon
top15crm icon
crm watchlist icon
crn enterprise app award icon
gold stevie award icon
crm software and business process management grid reports by g2 crowd icon

Ready to get started?
Bpm’online CRM: cutting-edge software
tailored to help companies stay ahead of the competition

Try It free!