Why does every business need customer data management software?
Boost your marketing, sales and service performance with bpm’online!
Account and contact management
Create a single database of all accounts and contacts you work with and build a 360-degree view of your customers. Use bpm’online sales to keep a record of contact data, including addresses, with the ability to see them on the map, track connections between accounts and the relationships in company structures, see a list of activities they’re involved in and the entire history of interactions. Having a 360-degree view of your customers, you can predict their buying behaviour and preferences to win their trust.
Data enrichment through social media
Find customers on Facebook or Twitter and enrich their profiles using the pre-built social media integration features. Get various information on contacts and companies from social networks with the click of a mouse.
Knowledge base of a client relationship management system
- Accumulate the knowledge of your company in a unified knowledge base to do effectively client relationship management.
- By using knowledge base articles you will be able to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners and thus creating a long-term relationships.