Learning more about CRM software
A CRM system, as its name suggests, is a software system that enables you to manage your business relationships with your customers by leveraging all the data that it stores, consisting of the personal information and preferences of your clients and prospects, as well as all your interactions with them.
By helping you manage all your customer interactions from one central location, saving you a lot of time and money, and enabling you to strengthen your team and expand your customer base, it ultimately helps you grow your business and turn it into an effective and profitable one.
Key benefits of bpm'online CRM
Boost your marketing, sales and service performance with bpm’online!
Advantages of using bpm’online platform
Account and contact management
Create a single database of all accounts and contacts you work with and build a 360-degree view of your customers. Use bpm’online sales to keep record of contact data, including addresses, with the ability to see them on the map, track connections between accounts and the relationships in company structures, see a list of activities they’re involved in and the entire history of interactions. Having a 360-degree view of your customers, you can predict their buying behaviour and preferences to win their trust.
Knowledge base is an online library that stores articles, scripts, guidelines for new employees, document templates, presentations, answers to frequently asked questions, and any other useful materials. The knowledge base takes on features of social networks — users can like posts and share ideas and comments. This helps other users to quickly and easily find the most popular presentation or the most useful answer.