In the last two decades or so, the logistics industry has experienced a huge growth spout. This growth can to a large extent be attributed to major manufacturing industries like IT, consumer goods and the automotive industries outsourcing their logistics operations to third party logistics service providers.
With this growth has come a number of challenges which revolve around meeting increasing customer expectations and staying competitive in the massively growing industry. To stay competitive and also meet increasing customer demands, LSPs (Logistics Service Providers) now offer additional services such as assembly and packaging.
They also help their clients navigate through the confusing and many times challenging issue of global logistics, ensuring that the supply chain though now operating on a global level still continues operate smoothly and in a timely manner.
Smart Logistics Service Providers have come to realize that they cannot operate at the level their clients demand and certainly not globally without the right help. This help has come in the form of the logistics CRM solution.
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What is a Logistics CRM Solution?
This is a customer relationship management solution that helps the logistics service provider efficiently manage its operations with its customers. These include managing and providing effective communication between the provider and the customer and collecting and analyzing customer data which helps predict customer behavior and need.
It also covers the effective management of logistics processes, allowing for a friction-free operation starting from marketing to sales and then to customer service. These and more are provided efficiently in real-time through process automation.
Benefits of a Logistics CRM Solution
The ideal logistics CRM can offer the following benefits:
A 360-Degree View of Your customer
Every business including the LSP needs repeat customers to grow. To get repeat customers you MUST meet and even exceed the customers’ needs. To achieve this, you must communicate with your customer efficiently and have enough information on them. This will help you anticipate their needs so you can meet them promptly. A 360-degree view of your customers give you every information you need to fully satisfy them.
Improved Business Workflow
With real-time data available to all necessary members of your business wherever they are, your business’ workflow greatly improves. Each unit across the chain knows exactly what to do as the information they need is readily available.
Improved Data Analysis and Reporting
With out-of-the-box solutions or customized ones, data can be analyzed quickly and the necessary report generated with ease. This most certainly increases efficiency across board.
Easy Order Management
With the right logistics CRM solution, orders can be generated and managed easily. Since each customer is tracked from the very start, customer inquiries can quickly turn to quotes which can in turn become orders. With orders placed, the solution will make the monitoring of these orders much easier.
Efficient Performance Monitoring
With easy access to data from different workflows and teams, it is easy to see how each team is performing and also to monitor the general performance of your operations. It makes it easy to narrow down on non-performing or low-performing areas for closer attention.
One of the major benefits offered by many CRM solutions is the centralization of data. Data collated from different sources is centralized and accessible from anywhere. This makes a number of the benefits listed above possible.
If all the different processes involved in your average CRM solution were to be handled manually, the benefits of using a CRM platform will be totally negated. What makes the logistics CRM solution most efficient is simply process automation. This speeds up time spent on many business processes, many of which can now run simultaneously.
What bpm’online Offers
With a deep understanding of customer relationship management processes, bpm’online offers a robust CRM solution that has made it a leader in the CRM software vendor industry. Its CRM solutions offer automated business processes that make the management of customer experience a breeze.
It delivers a seamless flow in the processes of the marketing, sales and customer service departments. In each case, each segment’s efficiency is greatly improved, creating a wonderful experience for the customer and by implication growing the business.
With its cloud based solution, businesses can cut down on operational cost. The cost for server installations and maintenance is cut off as is the cost for maintaining the IT staff that would have been needed to run the servers.
In addition to this, the platform is accessible from anywhere, even from a mobile device. Every business owner can keep tabs on their operations from anywhere. What’s more, they are highly secure, being protected by some really high level security.
Interestingly, for all the benefits that its CRM solution offers, bpm’online has designed it to be very scalable. It understands that all businesses are not of the same size. While some deal with 100 customers, some others deal with 100, 000 customers. Whichever the case may be, each business can scale to their exact needs and increase the scale as they grow.
This solution contains everything a business needs to enjoy the best of customer relationship management. There is no need for the installation of any third-party apps and with the out-of-the-box solutions it comes with, you can get started immediately. This is further helped by the fact that this solution offered by bpm’online has a very easy to use interface.
When it comes to customer relationship management solutions, bpm’online is an industry leader. This fact has been attested to by leading industry influencers and commentators like Forrester Wave™, CRM Magazine, CRM Watchlist, ISM Inc. and many others.
If you are ready to take on the challenge of the logistics industry and emerge highly successful, then get the bpm’online logistics CRM solution and see your goals quickly achieved.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.