CRM for colleges and universities delivers a diverse toolset spanning sales, marketing, and service. Working in unison with any existing form of internal or external business communication, our CRM system for universities is a godsend for learners, alumni, and educators. From recruitment automation to learning management systems, our customer relationship management is very flexible.
Features of bpm’online CRM for universities
Bpm’online significantly simplifies student and university management. Our CRM software for universities provides a vast range of solutions for managing communication with partnerships, prospective students, and teachers. System delivers effective ways to improve the efficiency of recruitment and education. Take a closer look at some of the ways that our CRM for universities can help your business and campus succeed in the long run.
Improve marketing, sales and service processes in one click using CRM for colleges and universities.
Bpm’online includes a robust customer database granting a 360°customer view. Not only does bpm’online capture university contacts details, including geographic and socio-demographics, but also automatically updates all your info. Smart data enrichment pulls current contact information from public sources. Every interaction with students and faculty members is captured, as well as all external communications. Thanks to advanced reporting and analytics, you’ll get to know your students and their habits better. Recruitment can also benefit from the marketing insights. Our CRM for universities features everything that universities may need. It supports all aspects of learning and recruitment. From data cleansing, ensuring that no duplicate records preside, to performance metrics – bpm’online has got you covered.
With bpm’online CRM for universities, you’ll have bulk email setup within moments. Cross-channel communication is simplified too. Bpm’online is a solution that universities and colleges can use to better manage relationships with alumni. Regardless of how you’re communicating with students, alumni, staff, or recruitment, our CRM for universities snaps right into existing infrastructure. Use our drag-and-drop visual content designer to personalize email campaigns in minutes. Split-testing, using the reporting and analytics, keeps your marketing communications optimized. You are given detailed metrics on all visitors to your campus website, including tracking using UTM codes. Communication management gets better. By knowing how your omnichannel communications are received, you’ll soon be able to better manage all correspondences.
Whether you’re sifting through new applicants or managing new suppliers for any prospective department of education, our CRM for universities has all the tools you may need. Every transaction that your university carries out is captured. Leads of any type and all communications are captured in a single database. You’re guided through every step of the way by intuitive advice and suggestions. Specify custom criteria to benefit from the excellent lead qualification component of this CRM software for universities. Your entire recruitment and admission procedure will benefit from top-notch lead management. Appropriate documentation can be assigned to the relevant staff member as part of a workflow. In this way, you’ll choose the right person for the job without requiring any other intervention other than setting up the initial lead and its automation.
Use bpm’online marketing as CRM for universities to fine-tune your tactics for all the opportunities. Our sales forecasting tools will take everything from the budget of any department in your campus to the stage of funding, and the probability of goals being reached. You can custom define any opportunity according to flexible criteria. No matter what type of sales or opportunity management you need to track, our system comes equipped with out-of-the-box practices to handle the situation. Management and other levels of staff will deliver better reports than ever thanks to the data leveraged by CRM’s proposal development tools. All internal proposals are handled through nothing more than following the predefined steps of your document approval process.
Business process management tools built into our CRM software for universities deliver everything that a university may need for internal automation. Case Management technology bpm’online features allows users to develop the best set of activities without deep coding skills. Case designer supplied runs on drag-and-drop tools, allowing any member of your university staff faculty to set up their own processes in minutes. All structured processes within your university can be modeled. Activities are selected from basic tasks such as written instructions, calls and emails, while any external record or service can also be added. Process execution analytics ensures that everything is optimized and running as productively as possible.
Give your students, staff, faculty, and alumni a full selection of articles and other documentation designed to assist their self-service needs. By analyzing support trends and frequently accessed resources, you can put together an effective knowledge. Using detailed reporting and analytics as your advisor, you can constantly audit your knowledge base and keep your content up to date. University administrative support is lessened thanks to the combined resources of your knowledge base. All cases are logged and you can even analyze the performance of your staff. More efficient learning protocols can be developed using insights from the comments and usage stored in bpm’online CRM for universities.
Bpm'online CRM system for universities is a godsend for learners, alumni, and educators!
Innovative CRM systems for universities
When you use bpm’online as your choice of CRM for universities, you have top-notch management and service support. There are many other tools available. Component such as the configuration management database keeps track of all assets, software, licenses, and all connected documentation and related-communication. Components of your university and detailed information concerning them are provided. Segmentation, automation, and total data logging from any part of your college or university are readily available. Bpm’online will seamlessly merge with your PBX or cloud VoIP and effortlessly capture communication metrics. The same integration is featured across all other systems such as Microsoft Exchange or Google. There is no better way to keep track of everything that happens at your university than implementing bpm’online CRM.