Has Your Business Scaled Enough to Need Enterprise CRM?
It’s not easy to run any kind of business. As the customer pool widens, the operational needs grow along with the customer demands. Your business is growing into an enterprise and, therefore, it needs a suitable system, an enterprise CRM.
In terms of customer relationship management, enterprise solutions offer much more than the usual package. Their main goal is to tie it all up in a single, centralized platform, thus building an effective infrastructure that all departments – from sales to marketing to customer service – can easily rely on.
Bpm’online CRM is designed for mature business leaders, so that they can stay on top and solve any issue that threatens to stand in the way of their further growth. And all that regardless of how many active clients, customers, departments, teams, and employees they manage.
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Key benefits of bpm'online process-driven CRM
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Why Do You Absolutely Need an Enterprise Solution?
A mature business with no infrastructure is a hectic business. If it is decentralized, many details can easily get lost in the noise, causing not only delays but also serious declines in everyday productivity and overall performance. A reliable enterprise solution prevents all that from going awry.
The idea behind enterprise systems is to provide a comprehensive suite of necessary tools for building and maintaining an enterprise business from the ground up. This includes features for interdepartmental communication and collaboration, just as well as features for automating internal processes and arranging organizational know-how. Together, they guarantee maximum efficiency across the board.
Why Can’t You Continue to Use Your Old CRM Solution?
It’s popular belief that what is small is tight, while what is big fits all. When it comes to CRM solutions, this universal rule is not applicable. Small business tools are exclusively made for small businesses, while enterprise solutions are tailored to fit the needs of enterprise corporations only.
Sure, SMBs can use enterprise-grade software systems as well, but it will mostly be a waste of their time and resources. Larger organizations, however, could never meet all the requirements of their day-to-day operations with anything but an enterprise-level kit of tools and features.
Besides, both customer relationship management and business process management are far more complex in organizations with larger customer pools and multiple working departments. They include a great number of moving parts, all of which need to be structured and tracked for exceptional results.
How Can bpm’online Help You Achieve Excellence?
Bpm’online specializes in custom-tailoring business solutions for organizations of all sizes and various needs. BPM-based products are designed to maximize agility and accelerate operations through internal modelling. There is a myriad of tools for execution, tracking, and business analysis as well, each crafted to be user-friendly and time-effective.
Bpm’online CRM provides out-of-the-box best practice business processes, and you may also create the custom ones for your specific requirements.
Bpm’online helps centralize all the information and provides a collaborative platform for all departments to use at the same time. Therefore, the system makes sure that all of your customer-facing operations are tied together for success.
Everything you’re currently worried about, from document approval to intricate projects, can be neatly organized and put on autopilot with bpm’online solution. As a result, your employees will be empowered to acquire company knowledge and make proactive decisions on their own, while you will be able to stay on track with everything that’s happening within your organization.
What Features Does bpm’online Offer?
In addition to all traditional CRM features like data management, sales processes management, workflow automation, and remote and mobile-compatible access, bpm’online proudly offers a few special features:
Enterprise Social Network
Employees working in different departments need to communicate in real time. The Enterprise Social Network (ESN) merges the best features of social networks with collaborative solutions that every organization needs. Everything from deals to projects to contacts executed or acquired on different channels is right there for them to see, comment on, or simply like.
Somebody’s been losing touch with the latest developments?
No worry, ESN will notify them on their desktop and mobile device.
Business Process Management
Internal business operations should be founded on solid grounds, which include not only process modeling, but also process execution with in-depth analysis and continuous monitoring.
To make everything run more smoothly, bpm’online CRM automates every part of the process that can be put on autopilot. And, it’s not only repetitive and routine tasks that can be automated. BPM automation covers even intricate projects involving multiple departments.
The main priority of every organization is to resolve issues as quickly as possible. That’s why bpm’online CRM packs a provides a unified knowledge base for high-quality customer service and case management. Centralization is here of utmost importance.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.
Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award