Social CRM

Explore the benefits of social CRM and leverage the best automation tools for business processes

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How can social CRM system improve your communication with customers?

marketing screen

Social CRM is a customer relationship management system, which allows its owners to communicate with their customers by means of social networks. Bpm'online solution helps you to find customers on Facebook or Twitter and enrich their profiles using the pre-built social media integration features. You can get various information on contacts and companies from social networks with the click of a mouse.

Boost your marketing, sales and service performance with bpm’online!

Key benefits of bpm'online social CRM

Intelligence

Implement intelligent technologies that help users automate routine operations

Out-of-the-box

Exploit preconfigured solutions for marketing, sales and service to achieve desired business results faster

Low-code

Effortlessly build custom apps with bpm’online platform’s low-code development capabilities

[eBook] How to master digital transformation with CRM powered by BPM technology?

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Advantages of using bpm’online platform

Account and contact management

Create a single database of all accounts and contacts you work with and build a 360-degree view of your customers. Use bpm’online sales to keep record of contact data, including addresses, with the ability to see them on the map, track connections between accounts and the relationships in company structures, see a list of activities they’re involved in and the entire history of interactions. Having a 360-degree view of your customers, you can predict their buying behaviour and preferences to win their trust.

Business processes in sales force automation
Marketing, Service and Sales Force Automation

Interactions and communication history

Build relationships with customers based on a complete history of their communication patterns. Bpm’online sales keeps track of every interaction with an account or contact, including meetings and calls, contracts, orders and invoices. This enables you to evaluate the progress of your relationships, change your approach to achieve better results and make well-thought data-driven decisions.