BPM software for IT departments

Bpm’online studio is an Intelligent business process management and low-code platform tailored to optimize various business processes within your IT department.


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BPM software for IT departments

In the recent years, technology has become an integral part of modern day society. Nowadays, customers expect to be able to communicate through at least one digital channel, be it email, social media, customer portal or any other. As practice shows, most companies monitor and control their internal business processes through IT applications and most workers are using IT devices to perform their daily operations.

Let us face the truth: accurate business planning, systematic management, effective marketing, global sales, real time monitoring, instant customer support and long-term business growth cannot be achieved at the optimum level without professional IT department in a company’s organizational structure.

With more companies relying on the use of advanced technologies in their work, Information IT departments today play a crucial role. Fortunately, business process management (BPM) software solutions are now available to enable the seamless integration of IT operations into an organization’s operational workflow.

Take your IT department to the next level by implementing hi-end bpm’online studio software

Benefits that BPM software brings to IT departments

BPM solutions allow the IT personnel time-efficiently and cost-effectively accomplish the most complicated tasks. Usually, these tasks include monitoring and maintaining computer hardware, developing databases and software, managing networking systems and many others. This is made possible with the help of a professional BPM software that streamlines operations and promotes simple means of creating applications to support the company’s business processes.

This way, IT can readily process the new apps and enable customization of the features of the IT infrastructure according to the needs of the different units. To the end users, this will mean personalized work experience and apps that are readily compatible to various features, and reduced need for technical support. As a result, the IT department can spend less time for troubleshooting minor IT problems, and instead focus on IT matters of bigger scope and scale.

Here are some other reasons why IT departments implement BPM solutions:

  • Improved business agility
  • Increased efficiency
  • Reduced costs and higher revenues
  • Ensured compliance, safety and security
  • Increased opportunities for continuous improvement

bpm’online studio

Why IT departments choose bpm’online studio

Bpm’online studio is the perfect option for IT departments that strive to design custom applications that perfectly correspond to their specific needs. All configuration tools are available in the system designer. You can easily create new sections or edit existing ones using section wizard. What’s more, the tool allows for setting up page properties.

The platform provides off-the-shelf tools that allow IT specialists to solve diverse business tasks – from managing employee profiles and unifying all customer data in a single informational environment to streamlining omnichannel communication with their clients. Alongside customization and open configuration, the platform offers two deployment options: cloud and on-site. Choose the one that fits your IT department needs best. Considering all of these benefits, it is no wonder more and more IT departments are turning to bpm’online studio software to help their companies succeed in the long run.

Business Processes


Learn how business process management and case management can empower your business

Other reasons to implement bpm’online studio

Case Management Approach

In addition to managing complex structured processes, the platform allows users to flexibly manage unstructured processes as well. Case management (CM) approach offers adaptable, context-based patterns that enable users to select the best path and set of activities to achieve more successful.

Business process automation

Bpm’online studio will help your IT department automate any internal processes – from document approval to collaboration on complex projects involving multiple teams. The platform provides a complete suite of tools to manage business processes, including process modelling, execution, monitoring and analysis.

Responsive interface

With bpm’online intuitive interface, you IT specialists can easily manage cases. All they need to do add key process stages and possible steps on each stage – and the process is ready to go. Using drag-n-drop tools it is easy to change the sequence of process stages as well as move steps between different stages.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017;
The Forrester Wave™: Dynamic Case Management, Q1 2018
and The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 2019.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

Bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations; bpm'online was named the winner of a Gold Stevie® Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards®. Winners were selected from over 3,800 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award

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ovum icon
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