Business process modeling combines different elements including: process discovery, process mapping, process analysis, process simulation, and process improvement to graphically represent workflows or business processes of a company.
This software allows users to anticipate how similar processes should work together. In addition, it also helps business owners analyze their current situation and gain insight into how they can improve their results.
Benefits of process modeling
The main goal of BP modeling is to improve the overall efficiency of various business processes by eliminating redundancies and inefficiencies through process simulation and analysis. Simulation and analysis enable managers to see what can they improve or optimize in a process and it reduces process cycle time. They improve resource distribution and utilization, so your team can achieve the maximum amount of productivity with minimal resources. Process modeling enables experimentation void of risk and encourages process improvement brainstorming, which in turn leads to more efficient processes.
Clear and concise communication of operational processes is a key element in a successful team. Knowing what, how, and when to do something or who is supposed to do it is what separates a successfully operating business from the others. With process modeling, companies and team members learn to use common methodology and language for discussing the processes, decision rules and information about processes. It can help transform individual and team knowledge and experience into a well-documented process accessible to everyone. Process modeling also minimizes the danger of losing information about business processes if team members lose or quit their jobs. It also helps train new staff members quickly and efficiently, since the thoroughly understood and documented process allows rapid transfer of information about what to do in any given situation. Business managers also benefit from process modeling, since they can communicate their ideas clearly and efficiently.
Introducing a new business model or strategy can seriously affect the workflow on a daily basis, unless operations are adapted to follow these changes. Being able to make small changes to business processes on a day-to-day basis allows you to better implement any business strategy. Process modeling can also help you make sure that the activities and tasks performed by different team members really contribute to the organization’s strategy. Bad alignment between strategy and the processes usually leads to failure to achieve the general organizational goals. Business process modeling also makes the processes themselves much more agile, which enables your company to take new business opportunities when they arise, as well as to efficiently deal with unexpected challenges. Executives and managers can make sure that the processes are following the overall strategy and enable its successful execution.
Successful companies and organizations make a special effort to ensure that the business rules and processes they use are efficient, well designed, and that they can be applied in the same manner each and every time. Process consistency and control is one of the most crucial elements of success in any enterprise, large or small. BP modeling helps improve consistency and control by documenting processes or knowledge that have not been documented so well. Since business rules are documented and laid out in front of them, business owners can make better decisions about various processes and actions. Handling unexpected situations or exceptions is also no longer a problem and is done quickly and efficiently.
BPM helps businesses implement new regulations quickly and efficiently and so that they can avoid fines associated with delays in compliance, since companies must be compliant with industry standards and regulations. Compliance becomes a part of process life cycle when you start implementing process management. This also helps with transparency, as everyone in your company will be able to see how different processes work.
Business process modeling with Bpm’online
Bpm’online helps with all of the points mentioned above and much more. With Bpm’online, you can model processes and workflow easily and efficiently, by utilizing predefined elements for various activities (emails, calls, and tasks), data processing and using external services.
An easy-to-use interface, together with tools for validation and element search will enable you to create a process model and then improve it according to the analytics.
Data tracking and visualization
It also helps you keep track of various process execution parameters, such as minimum and maximum values, average execution time, and duration, by using different variables. You can also visualize the process information with the help of special dashboards, as well as find and remove bottlenecks in your business processes.
Process library and automation
Bpm’online also lets you automate any processes you may have in the process library. The library comes with some of the best practice processes already loaded into the system, but they can be changed easily to fit any other service models or needs you might have.
Fast process modeling
With the help of the user wizard for quick process modeling, you can plan and build a process easier than ever before. Simply choose the order of actions and owners – the software will automatically design a relevant diagram and your process is ready to launch.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.