First-rate Zoho alternative

Looking for Zoho alternative? Check out bpm’online, an intelligent BPM + CRM platform, with extensive marketplace of apps and templates


Privacy Policy
By submitting this form, you confirm that you agree to the storing and processing of your personal data by bpm'online as described in the Privacy Policy.

You're just one step away from starting your Free Trial with bpm’online.

Privacy Policy
By submitting this form, you confirm that you agree to the storing and processing of your personal data by bpm'online as described in the Privacy Policy.

Main reason to look for Zoho alternative

Zoho is a popular CRM solution designed for small and midsized organizations. The vendor provides several separate products that include CRM for sales and marketing, unified finance platform, collaboration tools, IT and helpdesk solution, HR or applicant tracking system and solution for app development.

Regardless of the solution variety Zoho offers to its customers, companies are constantly searching for Zoho alternatives, which will provide them with more agility and will help accelerate business growth. The main reason why Zoho CRM is difficult to operate in is its stand-alone products, which means that getting basic functions requires the installation of several applications that are managed from different interfaces. What’s more, Zoho lacks integration capabilities, which means it’s almost impossible to expand its native capabilities.

Bpm’online unified CRM platform as the best Zoho substitution

Bpm’online is a leading vendor in the space of business process management and CRM. Its core advantage is fully integrated solutions to accelerate marketing, sales, service and operations, which can be used both as stand-alone products and as a bundle.

Bpm’online CRM solutions for marketing, sales and service are on the top of a unified platform, which helps accelerate organizational alignment. Empowered by intelligent BPM (business process management) and CM (case management) technologies, bpm’online features extensive tools to manage both structured and unstructured processes helping organizations to achieve the desired goals faster.

Though bpm’online was designed for midsized and large businesses, the software fits the organizations of all sizes as it is highly scalable. Bpm’online powerful integration capabilities allows for integrating the system with almost any third-party system. In addition, the interface of bpm’online is intuitive and user-friendly, and the system’s out-of-the-box solutions and templates allow for starting using bpm’online right way, which accelerates implementation.

Thousands of businesses worldwide use bpm’online products to help manage customer-facing processes and deliver an amazing customer experience

Bpm'online Logo Microsoft Dynamics 365
Target market Midsized and large businesses Small and midsized businesses
Trial 14 days 15 days
Monthly price per user $25-$50 per user per month $12-$35 per user per month
Single platform for sales, marketing and service + -
Mobile app iOS, Android, Windows iOS, Android
Mobile app
  • Online
  • Business hours
  • 24/7 (live rep)
  • Online
  • Business hours
API + open -
  • Cloud
  • On-premise
  • Cloud
  • Documentation
  • Webinars
  • Live online
  • In person
  • Documentation
  • Webinars
  • In person
Customization + free - paid
Capterra rating 5/5 4/5
G2 Crowd rating 4.7/5 3.8/5
Software Advice rating 5/5 4/5

Bpm’online is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations

Benefits of bpm’online

Bpm’online’s intelligent software for marketing, sales and service allows for managing the complete customer journey from a unified interface. The software scalability enables to broaden its functionality with the growth of your business. Bpm’online features all the necessary functionality out-of-the-box, but users are able to easily customize it to fit any specific business requirements.

Bpm’online provides a unified ecosystem of business apps – bpm’online marketplace, which includes:

  • pre-built connectors to integrate bpm’online with 3rd party applications and accelerate productivity.
  • ready-to-use apps to extend the functionality of bpm’online products.
  • out-of-the-box solutions that deliver task-specific or industry-specific features and capabilities.

Bpm’online marketplace helps extend the platform features, therefore accelerating productivity.

Choosing bpm’online – the most agile CRM platform for midsize and large enterprises, organizations receive #1 software that helps them achieve more results faster and drive innovation.

Bpm’online is a unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates. Rich in functionality yet easy to use, bpm’online products provide exceptional value with its extended business process management capabilities

Bpm’online is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

Ready to get started?
Thousands of customers worldwide use bpm’online
to accelerate their business processes.

Try It free