Independent Research title

Key trends and unifying factors for driving real and sustained change across an organization.

by PEX Network in association with bpm’online

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PEX report

44% of respondents are planning on investing in data analytics and business intelligence solutions over the next 12 months

41% of respondents cited linking process improvement with top level business strategy as one of their primary operational excellences challenge for the year ahead

36% of respondents said that customer-centric process management will be the focus of their program in 2018-2019