The Benefits of bpm'online Telemarketing Software
For telemarketing companies or other types of large call centers, implementing CRM and Contact Center management software can be invaluable in a variety of ways.
First, by adopting the use of a single CRM product throughout your company, you will simplify and streamline your current business processes. If you do not currently have a centralized CRM database of customer information, it’s likely that each of your employees is tracking customer data in their own way, making information sharing challenging. Having a single interface for tracking customers will reduce data entry time by eliminating previous duplication of effort across your employees, as well as give everyone a complete view of campaigns and results throughout the organization.
Next, CRM software can help you save time, as the software can be customized to help you complete tasks with fewer screen clicks. Additionally, it can automate processes which previously took up dozens of valuable man hours, such as sending emails and advertising mailings.
Furthermore, CRM system will help your company execute campaign management like never before. Telemarketing businesses can be particularly assisted by sales prospect demographic maps which allow for more targeted campaigns. The software can even go so far as to assign sales agents to specific tasks and reallocate resources as tasks are completed.
Finally, CRM software will provide your company with sophisticated and greatly enhanced reporting abilities. It has customized analytic tools which produce graphical reports to quantify team performance, detail agent statistics, and monitor company processes. All of this data can be easily downloaded from the system and emailed in mere moments.
Therefore, the use of customer relationship system will greatly impact the business of a telemarketing agency and improve its ROI.
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Features of Telemarketing CRM
Instantly access the complete profile of the contact or account, including history of interactions, detailed contact data, and connections between accounts. Provide the most personalized service with a 360-degree view of a customer. Get an advantage of intelligent data enrichment that automatically searches for missing information.
Bpm’online provides its users with comprehensive functionality for a contact center. With the help of Agent Home view, agents can easily access case queues, communicate with other agents and track their own performance. Supervisors have their own workspace that allows instantly getting a complete look on agents’ KPIs and manage their workload. Queue management feature helps users to prioritize, organize and assign cases, as well as to create dynamic or static queues.
Omni channel communications
Make calls directly from the system, without switching to another software solution – bpm’online integrates with any cloud VoIP service. Write and manage emails, while having a complete look to all the interactions with a customer. Get an access to Enterprise Social Network to get in touch with your colleagues and share any important updates.
Employees collaboration tools
Easily communicate with any employee within an organization using the Communication Panel. Plan your agenda, create personal and group activities to make your work as efficient as possible. Bpm’online allows integration with Google Calendar, Microsoft Outlook and numerous other solutions – find the full list of connectors at bpm’online Marketplace.
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The mission of bpm’online is to help companies ACCELERATE!
Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
Bpm’online has been widely recognized by key industry analysts, receiving multiple awards.