CRM for Call Centre Key Features

Outbound
Campaigns

CRM solution simplifies outbound campaign management due to robust tools for data management, filtration and call prioritization. Bpm'online’s smart contextual interface displays only relevant functions and information. The agents obtain a 360 degree view of their campaign targets and ongoing results.

Inbound Case
Management

CRM solution offers flexible mechanisms for caller identification and choosing the best service scenario. The solution enables multichannel communication, supports real-time decisions and work according to an automated business process. This results in the lowest possible cost of operations.

Supervisor
Workspace

Not only does bpm'online agent desktop solve a range of issues for the agent, this call center software also provides managers with full control over operations and helps analyze agents’ performance and processes efficiency.

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