Why bpm'online agent desktop?
Benefit from simplified and streamlined operations, easy access to all the needed information, engaging user interface that transforms the way you use enterprise software.
Easily set up new campaigns, unify information from different sources. The system will navigate agents through process steps and automate routine operations.
Reduced strain on
Simplify agent performance monitoring due to sophisticated reporting tools and customizable supervisor analytics.
CRM for Call Centre Key Features
CRM solution simplifies outbound campaign management due to robust tools for data management, filtration and call prioritization. Bpm'online’s smart contextual interface displays only relevant functions and information. The agents obtain a 360 degree view of their campaign targets and ongoing results.
CRM solution offers flexible mechanisms for caller identification and choosing the best service scenario. The solution enables multichannel communication, supports real-time decisions and work according to an automated business process. This results in the lowest possible cost of operations.
Not only does bpm'online agent desktop solve a range of issues for the agent, this call center software also provides managers with full control over operations and helps analyze agents’ performance and processes efficiency.
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Learn how bpm'online products can help you grow your business.