Enterprise social network
Engage, collaborate and share information using the enterprise social network (ESN) feature in bpm’online real estate. ESN allows users in different departments, business units, and geographies to discuss deals and projects, share best practices, get answers, ‘like’ or comment on posts, thus increasing employee engagement and productivity.
Make calls and receive messages directly in the system using the Communication panel. When handling a call bpm’online real estate will automatically display customer profile so you can access critical data in real time and make communication more efficient. The system also allows you to set up a Quick Dial panel or search contacts for outgoing calls
Manage email from all your email boxes in a single unified environment – bpm’online real estate. Each email can be linked to the relevant account, request, listing, opportunity or other object. Integration with MS Exchange and Google enables to merge all your email boxes and keep track of the correspondence in bpm’online real estate.
Make and receive calls right from the system, keep a complete record of your callers history, track key performance indicators and monitor agents efficiency.