Bpm’online offers a vertical CRM solution that enables governmental organizations to streamline key business processes and enhance customer experience.
Governmental organizations leverage bpm’online CRM to meet the ever-increasing expectations of digitally-native individuals and organizations as well as to enhance the data management, information sharing and collaboration across departments.
A comprehensive CRM database allows for keeping a complete history of all communications in one place:
Bpm'online offers a set of tools to effectively manage cases and customer requests:
Leverage omnichannel communications with consistent experiences across various channels for staff, citizens and partner organizations:
Tools to efficiently collaborate on projects, set project deadlines, manage costs and assign tasks to owners or teams:
Use bpm’online to keep all information about your staff and teams in one place:
Automate key business processes with bpm’online:
Provide more efficient and effective service with an accurate and complete view of your customers:
Document and knowledge management to organize and easily retrieve critical information: