Key Differences between CRM and Web Based Contact Management
Every company needs to put their customers at the heart of everything, as they are the source of revenue, which will consistently increase if your organization is able to satisfy even the most demanding clients. To put it simply, contact management software is a more elementary version of a Customer Relationship Management (CRM), which naturally includes contact management capabilities along with a rich set of other important features. Some businesses require a full deployment of CRM, while integration of web based contact management software is more than enough for other companies.
Cloud based contact management system. Most likely, smaller organizations will need a web based contact management app that is easy-to-use and does not possess abilities beyond tracking customer data. Such solutions enables your team access basic customer information, such as maintaining single database of all accounts and contacts, their contact details, communication history, activities and calendars, etc.
CRM solution. Business owners who require an extended range of capabilities will definitely choose to go for a full implementation of bpm’online CRM. Unlike traditional contact management software that only enables storing data in a structured manner, bpm’online CRM provides the ability to turn this data into an actionable insight, enabling organizations to constantly evolve customer-facing processes and align their marketing, sales and service activities.
Boost your contact management with the cutting-edge bpm’online CRM software!
Advantages of cloud based contact management in bpm’online
360° customer view
Create a unified database of all organizations and contacts you work with. Use bpm’online CRM to keep record of critical customer data, including key contacts, addresses, connections between accounts, communication history, etc. Enrich data through social media integration, search and merge duplicate, segment your target audience and analyze your customer database to constantly identify new opportunities
Interact with customers and your team right from the system. Bpm’online delivers a comprehensive set of collaboration features, such as emails, phone calls, notifications and approvals, tasks and calendars and enterprise social network, etc. Highly customizable dashboards and reports will allow you to track important indicators and analyze overall business performance.
Bpm’online delivers a cloud based contact management mobile application enabling instant access to all critical information about customers from any mobile device. The application has the same social look and feel across all known devices, allowing to always have the needed data at your fingertips.