According to research, SME customers are 4.5 times more likely to choose a bank with a good digital banking platform than one with branches nearby. Are banks ready to employ digital-first approaches and embrace innovations? 97% of CEOs in the financial industry consider innovations as their top priority for future growth, however, fewer than 20% feel well-prepared for the challenges of fast-paced transformations.

Speaker

Michael Rooney

Michael RooneySVP and General Manager at bpm’online

Watch the video to learn:

  • What success factors can be drawn from neobanking model?
  • Key ingredients of an optimal customer journey with your bank.
  • How to smoothly integrate digital innovations with traditional branch system?
  • How smart tech tools minimize service time in branches and contact-centers?
  • Steps to deliver a superior customer experience and boost sales results in banks.

Don’t miss out on learning how bpm’online can help banks and financial services organizations exceed client expectations and win leadership in the market.