Customer service is the #1 factor that impacts trust in an organization. According to a recent research, 66% of customers switch companies due to poor service and more than 90% of them will never come back. Having the right service management tools in place helps savvy business leaders to defend or retain market share and to increase top line.

Speaker

Michael Rooney

Michael RooneySVP and General Manager at bpm’online

Watch the video to learn:

  • How to streamline customer service process and prevent customer churn
  • How to leverage bpm’online service to effectively manage cases and deliver a seamless omnichannel experience
  • How to reduce costs and increase the quality of internal supporting service for the business
  • What metrics are the most important while designing an effective customer service strategy
  • Practical real-life cases of leveraging next gen CRM to transform customer service

Don’t miss out on learning how bpm’online helps organizations refine customer service processes and deliver consistent omnichannel experience for unleashing service excellence.