Taking a holistic approach to ITIL processes

Olga Noha's picture

Every business is interested in increasing the value of the organization and people served. But what strategy can help to deliver the outcomes that meet customers’ expectations and offer real value?
This is when adoption of a top-down holistic service culture is the key.
The article recently published in the ‘ServiceTalk’ (the itSMF) magazine discovers the benefits of taking a holistic approach to ITIL processes. Learn how to achieve business-focused and value-driven service delivery.

Read the full article >>