Taking a holistic approach to ITIL processes

Every business is interested in increasing the value of the organization and people served. But what strategy can help to deliver the outcomes that meet customers’ expectations and offer real value?
This is when adoption of a top-down holistic service culture is the key.
The article recently published in the ‘ServiceTalk’ (the itSMF) magazine discovers the benefits of taking a holistic approach to ITIL processes. Learn how to achieve business-focused and value-driven service delivery.

Read the full article >>


Insights from CEO and Managing Partner,
Katherine Kostereva and Chief Evangelist,
Matthew Tharp!

You might also like

  • Digital Transformation
Companies that excel in digital transformation understand the importance of moving quickly in today’s fast-paced, h
  • IT and Tech

Considering the shortage of professional developers, it can be extremely challenging to create or modify essenti

  • Customer Relationship Management (CRM)

Katherine Kostereva, CEO and Managing Partner at bpm’online, has been helping businesses transform and better en