Next generation CRM:
all about business process excellence
 

Bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what's relevant.

Bpm’online has been widely recognized by key industry analysts, receiving multiple awards

Bpm'online has been included in the September 2016 Gartner Magic Quadrant for CRM Lead Management based on its completeness of vision and ability to execute

Bpm’online has been included in Gartner Magic Quadrant for Sales Force Automation, 2016

Bpm’online has been named a 'Strong Performer' in The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015 evaluation. According to the report, bpm’online received the highest overall score for the current offering among Strong Performers.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the CRM Value Matrix 1H 2016 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Sales Force Automation and Midmarket CRM categories of the 2016 CRM Market Awards. This is the second year in a row that bpm'online made it onto the leaderboard in both categories, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Midmarket CRM and Sales Force Automation categories of the 2015 CRM Market Awards. The company is the only vendor in the Midmarket CRM category to receive a 4.0 or better for every criterion.

Bpm’online has been included in Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016.

Bpm'online’s customer and Europe’s leading B2B sales accelerator, SCi Sales Group, has become a winner of 2014 ROI Award for the 1281% return on investment that it received after implementing bpm'online CRM.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

For three consecutive years (2012, 2013 and 2014) bpm'online was named the CRM Watchlist Winner. One of the industry's most prestigious award is presented by Paul Greenberg, Godfather of CRM and visionary for the industry.

Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine. The 16th annual award has recognized bpm'online for being a true CRM partner to its customers and clients.

bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine. The award is designed to recognize cutting-edge vendors whose products are “Meeting—and exceeding—customer needs.

In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region. The judges of the contest evaluated bpm'online CRM as one of the most elegant process-based CRM applications.

Over 6,500 customers worldwide use bpm’online products

 

Bpm’online products help companies to manage customer-facing processes and deliver an amazing customer experience.

6500 customers

The essence of our work is to boost the efficiency of our customers' business

 

Twelve years ago, bpm’online started as a small European startup with 5 people on board without any external funding or venture capital. Today we are a global software company with offices around the world and a team of 550+ engaged professionals dedicated to creating impeccable products.

Katherine Kostereva, Managing partner and CEO at bpm’online

The bpm’online team works hard to bring the technologies of tomorrow into today’s market. We are proud that hundreds of thousands of bpm’online users are inspired to achieve better business results with our products.

Michael Rooney, Senior Vice President, General Manager at bpm’online

We create products that help companies manage the complete customer journey: from lead to order, and then ongoing account maintenance

 

A holistic multichannel marketing management software empowered by out-of-the-box best practice campaigns to gain demand generation excellence

 

A cloud based CRM with out-of-the-box sales processes that enables our clients to take control over the complete customer journey — from lead generation to repeat sales

 

Innovative helpdesk software with best practice processes designed to deliver customer care excellence

Take a closer look at what bpm’online
has for you

 

Out-of-the-box
processes

 

Bpm’online products include a set of best practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.

A complete view of
the customer journey

 

Bpm’online delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of the customers’ interactions.

Engaging interface
that users love

 

Bpm’online applications have engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates.

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