BPMonline Named a Good Vendor on the CRM Customer Engagement Center Market
London, UK, May 29, 2013 — BPMonline, a leading global provider of customer relationship management (CRM) and business process management (BPM) solutions, is proud to be mentioned as a good vendor in the ‘2013 CRM Customer Engagement Center (CES) Magic Quadrant’ (1) published on 13 May 2013 by Gartner, the world's leading information technology research and advisory company.
The report looks at vendors that respond to the challenge of "any channel" customer service engagement. “The CRM customer engagement center (CEC) refers to a logical set of technologies and business applications that are engineered to provide customer service and support, regardless of the interaction (or engagement) channel”.
Besides Quadrant’s analysis Gartner also provided a market overview of worthy players that create CES applications for the CRM customer service. We’re glad that BPMonline has been mentioned among ‘good vendors’.
In 2013 BPMonline has already received a number of prestigious awards, among which CRM Watchlist 2013, European IT & Software Excellence Awards, CRM Excellence Award from Customer Magazine and ISM 2013 Top 15 CRM Software Award. We’re proud of the fact that BPMonline solutions are recognized by both our customers and industry thought leaders.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.__________________ (1) - Gartner “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, May 13, 2013.