CRM in Australia

Australia’s CRM industry has a new premium vendor to satisfy the increased demand for powerful CRM solutions

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CRM market in Australia

Like the rest of the world, Australian companies want to move their businesses forward as they apply metrics to track ROI and seek the most efficient automation solutions. After examining Australia’s CRM systems market, the bpm’online team is strengthening its market presence in the Oceania region. As a result of the global expansion plan, bpm’online will be able to address the needs of clients and partners in Australia more effectively and productively.

Marketing

Leverage omnichannel communications by employing out-of-the-box best practice processes for efficient marketing automation - from demand generation to lead nurturing and successful hand-off to sales.

Sales

Take advantage of the out-of-the-box sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing errors and boosting results.

Service

Employ out-of-the-box processes designed in compliance with ITIL best practices and recommendations. Follow built-in business processes to manage customer requests, service catalogues and SLAs.

Stay ahead of the competition with cutting edge bpm’online CRM software!

Why Australian businesses choose bpm’online CRM

Effortless synchronization and integration

Enjoy seamless integration with Microsoft Exchange and Google to simplify synchronization of email, contacts, and tasks. Employ a built-in utility for data import from/to Excel to effortlessly import or export your accounts and contacts data, product catalogues, documents, invoices, etc.

Complex email marketing campaigns in just a few clicks

Manage your email communications on a whole new level! Easily send bulk emails and track responses. Segment the audience and schedule bulk emails with little to no effort.

Agile system localization

Multilingual support and enhanced user tools for system translation enable users to easily localize the system into any language.

Bpm’online has been widely recognized as one of the best cloud CRM solutions by key industry analysts, receiving multiple awards

Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016. Recognition as a Leader in this prestigious CRM evaluation was preceded by bpm’online’s significant investment into innovation and continuous enhancement of its products to serve the evolving needs of businesses globally.

Bpm’online was recognized in Gartner’s 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2016 Magic Quadrant for CRM Lead Management, and recognized in latest Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center.

Bpm’online has been named a 'Strong Performer' in The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015 evaluation. According to the report, bpm’online received the highest overall score for the current offering among Strong Performers.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the CRM Value Matrix 2H 2016 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Sales Force Automation and Midmarket CRM categories of the 2016 CRM Market Awards. This is the second year in a row that bpm'online made it onto the leaderboard in both categories, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in the Midmarket CRM and Sales Force Automation categories of the 2015 CRM Market Awards. The company is the only vendor in the Midmarket CRM category to receive a 4.0 or better for every criterion.

Bpm'online’s customer and Europe’s leading B2B sales accelerator, SCi Sales Group, has become a winner of 2014 ROI Award for the 1281% return on investment that it received after implementing bpm'online CRM.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

Bpm'online CRM has won the 2015 CRM Excellence Award, presented by CUSTOMER magazine. The 16th annual award has recognized bpm'online for being a true CRM partner to its customers and clients.

bpm’online was voted a ‘Customer Service Rising Star’ by CRM Magazine. The award is designed to recognize cutting-edge vendors whose products are “Meeting—and exceeding—customer needs.

In 2011 bpm'online was titled the CRM Idol 2011 in EMEA region. The judges of the contest evaluated bpm'online CRM as one of the most elegant process-based CRM applications.

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