What is BPMS?

BPMS systems are an efficient tool for process-driven business management.


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How to manage business processes using BPM systems

Frequent changes in business processes, which require a more rapid and effective response, are common for markets with a high competitive environment (finance, insurance, telecommunications). There are many different approaches and software solutions that allow you to adjust the processes in accordance with dynamically changing business conditions. However, today businesses more often turn to a fundamentally new class of systems – Business Process Management System / Solution.

These business process management systems apply a process-driven approach to the company management allowing you to automate end-to-end business processes and quickly change them in case of necessity. BPMS is needed primarily for companies with unique processes (for example, government entities), as they are able to eliminate the functional barriers, which are the result of the separation of departments or corporate applications in the company.

BPMS systems as part of the management methodology

Generally, BPM software are just a tool for the execution of a new management methodology, called BPM (Business Process Management), its technological part.

In the context of management philosophy, BPM is a combination of ideology and software for business process management. This approach to management first appeared in 2000 and replaced popular business processes re-engineering, which was too complicated and consisted in a fundamental rethinking and radical reconstruction of processes. In a deeper understanding, BPM encourages to move away from a functional approach in company management to its interpretation as a collection of business processes. Unlike reengineering, BPM means continuous improvement of business processes, and its concept is based on the principle of close interaction within the team, with hardware and other systems.

The key advantage of BPMS is that its users have the opportunity to actively participate in the improvement of business processes through simple and intuitive tools. Systems of this class do not compete and are not an alternative to other accounting systems, but on the contrary – they combine them in a single unified management environment. Through end-to-end integration, BPM platfrom automates systems such as CRM and ERP, and connects all the company's business processes, allowing to manage them more effectively.

In other words, BPM software is an integrated set of tools for business processes modeling, automation of their execution and performance measurement.

Implementation of these aspects of process-driven management in the systems of this class is provided due to its three components: the means of processes building, their execution (platform) and monitoring (process log). Let’s consider each of the elements and their implementation in the bpm'online BPM system in more detail.

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Evaluate all the benefits of business processes modeling in the BPMS system

Building processes in BPM software is based on BPMN 2.0 notation – the most modern and complete language for business processes modeling among the existing ones. The notation is flexible to promptly change business processes and is simple enough for non-professionals to model them.

Modeling processes in business process management system

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center, 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2017 Magic Quadrant for CRM Lead Management.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2017 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

bpm’online is proud to be named the winner of the European IT & Software Excellence Awards 2013 - the pan-European awards event for IT, ISV and Telecoms channels.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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