What is customer management software?
Customer management system designed to help businesses successfully manage customer interactions across multiple communication channels to build loyalty and improve profitability. Bpm’online CRM is online customer management application that enables personalized approach to customer communications, help better understand prospective customers, make sales process more predictable and accurate. Bpm’online offers three products on a single CRM platform. Depending on the needs and requirements of businesses, any product can be used separately or as a CRM bundle. Benefit from bpm’online customer relations management software that can help you manage information about customers, their needs, and interaction history, using all the necessary capabilities of the system to build more loyal and profitable relationships.
Boost profitability with bpm’online customer management systems!
Advantages of process-driven CRM
Bpm’online customer management software is built on a single BPM (business process management) platform, which allows to automate key operations across all customer-facing departments.
Business Process Management (BPM) capabilities of bpm’online help companies to adjust their processes to keep up with rapidly changing business environment.
Customer management systems that deliver process automation features enable businesses to remain competitive, flexible and being able to adapt fast.
Advantages of sales, marketing and service alignment
By merging marketing, sales and service on one single customer management platform, businesses can benefit from obtaining a set of sophisticated tools to manage a complete view of the customer journey – from demand generation to repeat sales and to ongoing successful account maintenance.