What are the benefits of CRM for online business?
While using bpm'online CRM tool for your online business, you get a lot of advantages. Bpm'online is considered to be the award-winning BPM + CRM system for marketing, sales and service. It helps to manage business processes across the entire customer journey on a single low-code platform
Boost your marketing, sales and service performance with bpm’online!
Intelligent data enrichment
- Manage your CRM data faster and with minimal effort by leveraging automatic smart data enrichment.
- Bpm’online’s CRM data scientist will swiftly identify email addresses, phone numbers, social media profiles and other valuable information about a company from open sources.
- With this intelligent tool, bpm’online users get the most complete and up-to-date customer data with no additional effort.
Process monitoring and analytics
- Keep track of any process metrics (duration, average time of running, maximum and minimum values, etc.) and view them from different angles (agents, support lines, services, etc.).
- Visualize data using dashboards, identify and eliminate bottlenecks in your processes with the help of process log.
Analytics for your online business
- Analyze productivity of service staff based on their tasks, emails and phone calls and track the dynamics of customer communications.
- You can also analyze a number of consultations per request or compare the average duration of consultations depending on service type and category of request.
- All graphs and dashboards are easily configurable, which helps to control and improve the service quality and enhance agents’ productivity.