CRM for online business

If you are looking for CRM for your online business, you should definitely pay your attention to bpm'online CRM solution - a leading vendor of CRM and BPM apps on the market. With such process-driven CRM for marketing, sales and service, your online business has all the right tools for capturing and tracking leads through a broad range of sources.

Try bpm’online CRM for online business to learn how it can help you grow it

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What are the benefits of CRM for online business?

While using bpm'online CRM tool for your online business, you get a lot of advantages. Bpm'online is considered to be the award-winning BPM + CRM system for marketing, sales and service. It helps to manage business processes across the entire customer journey on a single low-code platform

Boost your marketing, sales and service performance with bpm’online!

Intelligent data enrichment

  • Manage your CRM data faster and with minimal effort by leveraging automatic smart data enrichment.
  • Bpm’online’s CRM data scientist will swiftly identify email addresses, phone numbers, social media profiles and other valuable information about a company from open sources.
  • With this intelligent tool, bpm’online users get the most complete and up-to-date customer data with no additional effort.

Process monitoring and analytics

  • Keep track of any process metrics (duration, average time of running, maximum and minimum values, etc.) and view them from different angles (agents, support lines, services, etc.).
  • Visualize data using dashboards, identify and eliminate bottlenecks in your processes with the help of process log.

Analytics for your online business

  • Analyze productivity of service staff based on their tasks, emails and phone calls and track the dynamics of customer communications.
  • You can also analyze a number of consultations per request or compare the average duration of consultations depending on service type and category of request.
  • All graphs and dashboards are easily configurable, which helps to control and improve the service quality and enhance agents’ productivity.

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