Online CRM in a glimpse
As a process-driven solution, bpm’online CRM efficiently manages the complete customer. If you are looking for the best CRM online, bpm’online CRM has been named a 'Strong Performer' in The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015 evaluation and is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors – just to name a few. However, the most important online CRM reviews are the recognitions of our 6000+ customers.
Excellent online CRM system like bpm’online offers a great variety of online CRM tools to automate key business processes in marketing, sales and service. Use online CRM solutions to make the most out of your sales pipeline and minimize errors. Sophisticated online CRM systems help businesses leverage omnichannel communications and employ out-of-the-box processes to manage customer requests, service catalogue and SLAs.
Advantages of bpm’online’s could-based software
Top-level data protection. Online CRM are known to provide superior levels of data security. The servers are placed in a professional datacenter that guarantees data protection from an unauthorized access.
Reduced costs. You do not have to hire additional staff to handle IT management, as online CRM does not require extra hardware or IT infrastructure. No costs for deployment, administration or security of the information systems. In addition, CRM online reduces initial outlays and TCO (Total Cost of Ownership).
Availability and reliability. Online CRM solutions enable elasticity that traditional on-site systems cannot offer: databases, hard drives and servers have their duplicates. You will not experience any difficulties when the system is initially adopted, nor when the version upgrades are introduced.
Online marketing CRM
CRM tools help the marketing department work faster with the following features:
- Customer database segmentation
- Marketing campaign automation
- Lead generation and distribution
- Email marketing tools
- Event management
- Collaboration tools
- Knowledge management
- Integration capabilities
Online sales CRM
Upgrade your sales department with the following key features:
- Customer database management
- Social media integration
- Lead management
- Sales forecasting tools
- Opportunity management
- Field force automation
- Document management
- Mobile sales capabilities
- Complex data analytics
Online service CRM
Achieve better customer experience with the following features:
- 360° view of customer database
- Omnichannel communication tools
- Business process management
- Contact center automation
- Case and incident management
- Service catalog management
- Service level management
- Knowledge management
Use 14-day free trial or a demo version to take bpm’online CRM for a test drive
If you want to get familiar with bpm’online’s features, you can explore the CRM online demo version with pre-filled default data. If you want to discover what bpm’online solution is capable of, choose a CRM online trial for an unlimited number of users. Once the trial is over, users will be able to prolong the subscription.Try it free