What does BPM stand for?

Get to know what the abbreviation of BPM stands for and how BPM can help your organization to build more agile and flexible business processes.


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According to recent studies, global BPM market will double up to 14 billion US dollars by 2021. The main reason of such growth is that more and more companies across the world realize the value of managing their processes and its importance to the business success. So, what does BPM stand for?

What does BPM stand for and how can your business benefit from it?

In today’s business world, organizations are actively applying the process approach to their work environments. However, there is still a problem of understanding what BPM stands for. BPM implies Business Process Management – the concept of a systematic approach to design, implement, measure, monitor and control the operational processes that exist in an organization.

With the help of business process management (BPM), companies can easily model existing business processes and create new ones. BPM allows companies to be more flexible and agile, as well as to adapt more quickly to any market changes. That is why a lot of midsize and large enterprises began to actively implement BPM systems.

The difference between CRM and BPM

The speed of creating new software for business automation is tremendous, so it might be hard to understand all the differences between CRM and BPM, where CRM is Customer Relationship Management and BPM stands for Business Process Management.

Customer relationship management allows companies to automate customer-facing processes and enables sales, marketing and service functions to be automated. CRM software helps to reduce marketing costs, get better customer insights and increase customer lifetime value. Business process management allows companies to analyze and change business processes. Businesses benefit from BPM software in a way of controlling chaotic processes and improving business agility.

Bpm’online studio – the most agile BPM system to accelerate business processes


Business process management requires an intelligent and easy-to-use BPM platform. Bpm’online studio is a platform with unique synergy of BPM and case management, which allows companies to manage their business processes and create applications for any business needs. With this combination, businesses can optimize both structured and unstructured processes, as well as achieve better business agility.

Discover why bpm’online studio is crucial for your business success!


Business process management

Bpm’online studio allows its users to automate any internal business process – from hiring an employee to executing a large project featuring collaboration of different departments. Quickly build a process with easy-to-use process designer and take the advantage of a robust business process management engine to deal with multiple business processes at the same time. Monitor and analyze existing processes to detect unwanted bottlenecks instantly by using custom dashboards and process log.

Case management

Manage and automate unstructured business processes in bpm’online studio with a power of Dynamic Case Management (DCM). Easy-to-use case designer makes the process of managing cases fast and seamless – just use drag-n-drop tool to create possible steps for each stage of a process. Get an instant access to real-time analytics in order to optimize cases.

System designer

Bpm’online studio provides a possibility to customize the system’s interface as much as you want – from the order of data fields to system’s colors according to the company’s branding. Section wizard allows creating new sections and editing the existing ones. Set up dashboards, easily create reports and track KPIs in real time to have a complete visibility on your company’s performance. Extend the functionality of bpm’online studio by setting up one of numerous out-of-the-box processes, templates and applications available to download at bpm’online Marketplace.

Core configuration

Basic features of bpm’online studio make it possible to solve different routine tasks – from planning your agenda for a day to collaborating within your team for a project. The system allows to not only manage internal communications but to connect with prospects and customers directly from bpm’online studio.

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award

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