Online CRM database at a glance
Long gone are the days when keeping customer contacts, addresses, documents and notes on countless spreadsheets was the most efficient way to handle vast amounts of customer related data. If you want to drive your business forward, it is imperative to deploy an automation solution for effective contact management. CRM software provides you with a comprehensive view of your potential and existing customers.
Transform your account and contact management with bpm’online CRM
Before your sales team can get their hands on potential prospects, they have to find their way through vast volumes of uncategorized data. Bpm’online CRM enables your business to effortlessly navigate through all available clientele information. Create an extensive online CRM database to identify potential clients and create a 360-degree view of existing ones. The software gives you an opportunity to predict their buying behavior and preferences to win their trust.
Exceed your customers’ expectations with innovative bpm’online CRM software!
Advantages of bpm’online CRM database
Segment customers using various criteria to improve communication and establish stronger connections. Bpm’online CRM enables building custom segments by industry, revenue, priority or any other parameter you choose. For instance, dynamic segmentation, which is filled automatically, enables you to identify all the accounts that you have not contacted for one month.
Customer database analytics
Analyze your customer database and convert the data into actionable insights that will help to identify new opportunities. A thorough analysis enables you to see your customer base under a different lens and identify the top customers that could fuel your company’s growth. Customize dashboards in bpm’online CRM to keep an eye on the key performance metrics.
Obtain a complete view of your customers. Store various information about your customers, including industry, company size, geography, noteworthy events, career history and many more in bpm’online marketing. Get to know your customers better, understand their preferences and build efficient personalized communications.
Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
as well as included into The Forrester Wave™: Dynamic Case Management, Q1 2018.
Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2017 and the Gartner Magic Quadrant for CRM Lead Management, 2017; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.
Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.
Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.
bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.
In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.
Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.
Bpm’online has been named a Leader in Business Process Management reports by G2 Crowd, Spring 2018; recognized as a High Performer in the CRM Software Grid® Report by G2 Crowd in four categories – all CRM, Enterprise CRM, Mid-market CRM and Small-Business CRM, 2018
Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.