Manufacturing, wholesale and distribution

Put customers at the heart of your manufacturing process with bpm’online’s CRM for manufacturing, wholesale and distribution

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Maintaining high standards of production and service with a process-driven vertical CRM

Bpm’online offers sophisticated tools to manage manufacturing and wholesale distribution through multiple sales channels: direct and channel sales, e-commerce, field sales and POS, maintain product catalog and manage orders. With bpm’online all-in-one industry-tailored solution manufacturing and distribution companies can benefit from automating key business processes thanks to the tools for efficient sales, service and marketing management, procurement and supply chain management, inventory planning, and document flow automation.

  • Distribution management

    Robust bpm’online CRM tools allow for managing complex distribution processes.

    • Customer data management
    • Comprehensive needs analysis
    • Opportunity management & out-of-the-box sales processes
    • Distribution through multiple sales channels
    • Orders and invoices
    • Field sales
    • Sales forecasting
  • Product management

    Regardless of the complexity and size of your product portfolio, be certain you can store them all in bpm’online.

    • Unified product catalog with product details and attributes
    • Capabilities to easily generate complex product bundles considering profitability, special prices, discounts, etc.
    • Quick and easy product selection considering product attributes and availability in stock
  • Quote management

    Easily generate custom quotes in appropriate formats with efficient quote management tools in bpm’online.

    • Calculate prices and generate quotes
    • Easily establish special quotes, check the available stock of the product
    • Convert quotes to invoices
    • Manage history of quotes
  • Simplified paperwork

    Easily manage a whole set of documents - contracts, invoices, letters, policies and requirements.

    • Document flow automation
    • Contract management
    • Share and approve documents on one platform
  • Service management

    Provide more efficient and effective service with an accurate and complete view of your customers across all channels.

    • Contact center automation
    • Registering cases from different sources
    • Assigning an agent to work on a case
    • Monitoring the status and duration of the case resolution
    • Field service
  • Marketing automation

    Automate every step of your marketing campaign and estimate ROI.

    • Multichannel campaign management
    • Marketing resource management
    • Loyalty program management

Contact us and let us demonstrate how bpm’online could benefit your business