We believe bpm’online’s recognition as a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018 is based on our intelligent low-code business process management and case management platform with out-of-the-box solutions and templates to help organizations accelerate innovation and transform faster.
Infrastructure and operations (I&O) pros are looking for case platforms to support a variety of use cases.
The DCM market is growing because more I&O professionals see these solutions as a way to address their top challenges. The challenges result from changes in the nature of work, which is moving from production- and task-based to knowledge- and context-driven.
Established DPA platforms remain incumbents.
DPA includes traditional BPM, DCM, and low-code software support. BPM and DCM handle complex, long-running processes that require extensive upfront modeling followed by long development and continuous improvement cycles.
Products Improve Design, Rules, And UI Development.
DCM solution platforms are tackling increasingly complex use cases. The ability to abstract complexity through information and task design models, English expression editors for rules, integrated UI development tooling, and preconfigured templates and frameworks is the essence of a quality DCM product.