Bpm’online has been named the only Challenger in 2018 Gartner Magic Quadrant for Sales Force Automation

Health e(fx) is the largest ACA solution provider, boasting 10.5 million client members and a 97% client retention.

At bpm’online’s ACCELERATE event (May 3-4, 2018), several companies shared with attendees their success stories using bpm’online. 

The CRM industry is a mature market with plenty of CRM vendors to choose from.

The BPM industry continues to grow, responding to the strong need for more robust solutions.

The world is accelerating at record pace, and change has become the new normal. To become and remain successful in such a fluid environment, organizations have to cope with these changes. Being the lynchpin in networks that create turnover, sales and marketing teams should be at the center of innovation and change. And for these departments to drive results and deliver meaningful value to customers in the digital age, they have to be perfectly aligned and operate as a single mechanism.

Digital transformation reaches critical mass in 2018, as every industry now realizes it’s no longer optional. Most companies have gone through an initial phase of digitalization, typically focusing on multi-channel customer communications. However, digital transformation is a journey, not a destination; it is all about continuously evolving. In 2018, companies will shift to digitizing processes and operations in ways that support rapid change and innovation – focusing on ongoing adaptation.

Many leaders find themselves in a painful and challenging situation when executing digital transformation initiatives. On one hand, ever-growing customer expectations and market pace force companies to move faster while on the other, the complexity of the technology environment burden/hurdle organizations to swiftly implement necessary changes. By utilizing intelligent low-code technology, organizations can transform and innovate faster generating new growth opportunities and gaining a significant competitive advantage.

Today’s market is experiencing fundamental shifts in how digitally-native customers interact with brands and make purchasing decisions. Understanding this dynamics and implementing the necessary changes is definitely the context for ongoing digital transformation initiatives.

Selling has evolved enormously in the past decades, transforming to a new level of innovative art. While 80% of sales reps think they are good at qualifying opportunities, still 51% of forecasted deals do not close. With today’s demanding and digitally empowered buyers, sales pros have to be innovative in applying new approaches to find the best way to achieve sales excellence and deliver exceptional and meaningful customer experience. Download our eBook and explore 7 productivity hacks that every sales pro should follow to achieve better results and help their organization grow faster.

Surviving and thriving in the age of the customer and digital economy means improving organizational performance and efficiency. 

In the era of ever-shifting landscape, digital transformation has become one of the most viable strategies to accelerate business growth.

Forward-thinking financial organizations take advantage of an intelligent CRM system to become more agile and efficient.

In the age of a digitally empowered customer, delightful experience lies at the heart of any digital technology agenda.

CEOs expect that 41% of enterprise revenue will come from digital business by 2020, almost double what it was in 2015.

A suitable CRM solution empowers businesses and help them gain a competitive advantage. Therefore, it is crucial to make a well-informed CRM buying decision. According to Gartner, CRM Market is expected to become a $37 billion industry by the end of 2017 while 2016 Forrester’s CRM adoption survey shows that 55% of polled enterprises have implemented, implementing or expending their CRM ecosystem. Follow the best practice guidelines and make a right CRM decision in 2017!

AI and ML are the means of injecting intelligence into business processes and pushing BPM capabilities to their limits. 

AI and ML are the means to injecting intelligence into sales processes and testing BPM capabilities to their limits.

Bpm'online has been positioned as a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, Q4 2016 by Forrester Research. Recognition as a Leader in this prestigious CRM evaluation was preceded by bpm’online’s significant investment into innovation and continuous enhancement of its products to serve the evolving needs of global business.

Bpm'online nnounces a real-life ROI case study on how a process-driven CRM software can boost ROI up to 271% within 4 months. 

77% of businesses state that digital transformation is their first strategic priority. However, digital transformation is the ultimate challenge for the majority of modern businesses. Throughout 2017, insufficient business process management (BPM) will prevent 80% of organizations from achieving the desired outcomes of their digital business strategies. Download this eBook and learn how to master digital transformation with CRM powered by BPM technology.

Bpm’online has been included in the September 2016 Gartner Magic Quadrant for CRM Lead Management based.

Process guidance and extended BPM are frequently considered as key aspects that shape customer service.

Bpm'online has been included in Gartner Magic Quadrant for Sales Force Automation, 2016.

SME customers are 4.5 times more likely to choose a bank with a good digital banking platform.
Today’s economy is going through a period of a lightning-fast transformation.

CRM buyer’s guide

Category: 
Thought leadership
Studies show that 70% of high-performing companies are using a business process management platform to handle their processes. However, when one looks more closely it becomes apparent that 43% of companies do not use their CRM potential to its max. Download this guide to learn how to choose a CRM system that perfectly fits your organization.

We are very excited to offer new level of agility and usability to the ever growing portfolio of our customers worldwide.

Business process agility for your business

Category: 
Best practices
Recent studies predict that by 2017 about 70% of successful digital business models will rely on dynamic processes.
Industry’s experts report the shift towards BPM-driven CRM. So what are the benefits?

Recent studies predict that by 2017 about 70% of businesses will rely on dynamic processes.

By linking marketing, sales and service your company can find new ways to use its current resources to boost lead generation efforts.
Nucleus Research evaluated a major new version of bpm’online award-winning platform that was released on July 1, 2015.

Watch the video to learn how bpm’online 7.6 can help users boost productivity on each stage of customer interactions.

Bpm’online Networking Day is a one-day fast-paced event held on April 10, 2015 in Boston, MA.

Get to know how businesses can benefit from merging BPM and CRM approaches.

Business Process Management with bpm'online

Category: 
Product overview

Learn how to streamline your business processes with bpm'online CRM.

CRM is the model for managing your company’s interactions with its customers, both current and potential.

Keep it simple

Category: 
Product overview

Watch the video to learn how new consumarized interface can lead you to success.

Bpm'online company overview

Category: 
Product overview

Watch the video to learn how a winning combination of a simple interface and smart tools can take Customer Success to new heights!

Gartner analysts say CRM will be a top priority in 2013 and 2014 for enterprise IT spending.

How to succeed with process-centric CRM

Category: 
Thought leadership

William Band shares his thoughts and forecasts on emerging CRM trends.

Business challenges in the Age of the Customer

Category: 
Thought leadership

William Band describes key challenges companies face in ‘the age of the customer’.

The webinar reveals insight from the recently released revolutionary bpm'online 7.0 platform.

CRM is all about customer communication. CRM software helps a company streamline marketing, service, sales, etc.

Next-gen & social CRM

Category: 
Thought leadership

Paul Greenberg, recognized CRM expert, shares his opinion about next-get CRM, social CRM and process-driven CRM.

Key CRM trends

Category: 
Thought leadership

Paul Greenberg, CRM industry thought leader, outlines the biggest trends in customer relationship management.

Adding action to the data

Category: 
Thought leadership

Interview with Suman Pitta, Senior Account Executive and CRM expert at bpm'online, on how blending business process management with CRM can help add action to the data.

The Missing Link in CRM

Category: 
Thought leadership

Is there a missing link in CRM that can drive CRM performance to a new level? The article explains how merging of CRM and BPM enables a business to exceed customer expectations.

Spectec has selected BPMonline CRM to optimise & control processes.

BPMonline 5.3 now provides a concurrent licensing option - one of the most significant updates we’ve made since the first release.

This year BPMonline was considered as exactly this kind of a company and was voted a Rising Star for 2012.

My latest Internet-surfing has led me to two interesting posts of CRM and BPM gurus.

Our developers finally can take break and open a cold one to celebrate the release of BPMonline CRM 5.1.