Service Management Software

Intelligent platform to accelerate service delivery
and customer delight

14-DAYS FREE TRIAL

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Bpm'online service is an intelligent service management platform with out-of-the-box processes for full-cycle service management

customer service screen

A set of tools to deliver excellent customer service and manage omnichannel communications

service enterprise screen

Sophisticated tools to manage a complete service cycle and support customers and internal users

Leverage out-of-the-box processes

Manage customer requests and accelerate service operations by following pre-defined processes for customer care excellence.

Manage omnichannel communications

Personalize communications with your clients by managing all customer requests in a single view no matter what channel they came from.

Engage with easy to use interface

Effortlessly access features and information regardless of the device being used. Thanks to bpm’online's clean and user-friendly interface, you’ll concentrate your attention on what’s important.

Deliver end-to-end omnichannel customer service accelerating request resolution while providing high-touch customer experiences

Editions and pricing

Bpm’online offers different editions and pricing options to help you choose the one that would fit your unique business model

customer center

A perfect fit for companies looking to automate helpdesk and contact center operations.

$35
per user / month

service enterprise

A perfect fit for medium and large businesses struggling to automate internal and external service processes, including ITIL processes.

$50
per user / month

Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017
and The Forrester Wave™: Dynamic Case Management, Q1 2018.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named a Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online named a CRM Watchlist 2016 winner among the top global CRM vendors.

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