Our glasses are full of champagne because we are celebrating our victory in the CRM Idol contest.

What to say? It was a real pleasure to participate in this contest. We have grown both professionally and spiritually for the last 5 month. Competitors were really tough, their solutions are awesome, we wish them luck! Every contestant understood huge positive effect from winning this contest, so the race was extremely intensive. Judges were attentive to details and helped us to stay focused on what is really important. We were pleased and surprised at their keen response and support.

This is the appeal to all our customers and like-minded people.
For the first time your vote can drastically change the course of CRM market!

Our team has been working for the last 2 years to create BPMonline CRM, a solution that will bring easy and affordable process management tools to CRM professionals. The solution is the finalist of CRM Idol contest. With your vote BPMonline CRM can win this contest and help more companies drive customer satisfaction.

Click here to vote!

Despite the relative maturity of the CRM industry, ratio of successful implementations is quite low. Problems may be specific to a region, like low literacy in some areas in India, but usually problems are uniform around the world. I thought it would be useful to collect the most typical issues that plague CRM project and touch on ways to solve them. I came up with these issues in my working in the CRM industry as well as issues brought up by many discussions and forums regarding the topic.

According to Newsweek “Of all the depressing statistics about a lifetime of consumer existence, this may be the most distressing: each of us is destined to spend roughly 1.2 years on hold”. I wonder if there is any way to solve this problem. I did a little research into the subject and this is what I came up with. I found 3 possible solutions that can make customer-2-business communication less painful.

1. Make customer service call you

My latest Internet-surfing has led me to two interesting posts of CRM and BPM gurus.

Managing Processes and Relationships

The second day was rich in information. There were 3 main speakers:

At September 15 and 16 social media gurus conducted Social CRM training. The training venue is one of SAP offices, they have excellent balcony with a gorgeous view of the Valley.

Mr. Bruce Culbert started the day with a brief agenda of the first training day and did his best to convince audience that BTP Partners is a very cool company :)

All of colleagues that are involved in CRM Idol contest can feel relief because today we’ve got hyper-positive judge’s review of BPMonline CRM! Yeehaa! Three months of preparations finally brought desired feedback :) It was really intensive and fun.

This Wednesday skyrocketed the pressure, but our speakers Katerina Kostereva and Vitaly Gdulya were completely concentrated and well-prepared, so they did their best and presented our company and product in a very cool and expressive manner.

BPMonline CRM uses popup windows to display detailed information in a separate window. E.g. popup windows are used to display cards. In this way we preserve experience of desktop applications hence facilitate user adoption.

Most of browsers block these windows. You may have encountered this situation if you have tried to add or open a card. Unfortunately, there is no way for us to automatically allow popups. This instruction is aimed to help users take this hurdle.

Our developers finally can take break and open a cold one to celebrate the release of BPMonline CRM 5.1. This and a few following posts will be dedicated to new features of the product.

Today I’m going to talk about small improvements in UI. Next time I will post about business processes and email integration.