Support Options

We offer you three support plans in order to provide the maximum level of service at a reasonable price:

  • Basic Plan is the best choice for SOHO. Provided set of services meets your primary IT needs.
  • Standard Plan is a great option for fast-growing business.
  • Premium Plan is an outstanding support solution for companies that are used to personalized and dedicated approach. Your requests are always resolved and given the highest priority.

Service/Package

Basic Plan

Standard Plan

Premium Plan

Access to BPMonline Support Page

Yes

Yes

Yes

E-mail support

Reply within 8 business hours

Reply within 4 business hours

Reply within 2 business hours

Phone support

-

Reply within 4 business hours

Reply within 2 business hours

Personal support engineer

-

-

Yes

Price (% of total license cost) for BPMonline CRM On-Demand

0% (included into the subscription)

20%

30%

Price (% of total license cost) for BPMonline CRM On-Site

10%

20%

30%

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