Support Options

We offer you three support plans in order to provide the maximum level of service at a reasonable price:

  • Basic Plan is the best choice for SOHO. Provided set of services meets your primary IT needs.
  • Standard Plan is a great option for fast-growing business.
  • Premium Plan is an outstanding support solution for companies that are used to personalized and dedicated approach. Your requests are always resolved and given the highest priority.
Try BPMonline CRM

Service/Package

Basic Plan

Standard Plan

Premium Plan

Access to BPMonline Support Page

Yes

Yes

Yes

E-mail support

Reply within 8 business hours

Reply within 4 business hours

Reply within 2 business hours

Phone support

-

Reply within 4 business hours

Reply within 2 business hours

Personal support engineer

-

-

Yes

Price (% of total license cost) for BPMonline CRM On-Demand

0% (included into the subscription)

20%

30%

Price (% of total license cost) for BPMonline CRM On-Site

10%

20%

30%