CRM + BPM

BPM will positively impact CRM, according to Gartner:

  • By 2012 - BPM will be implemented with 20% of front-line customer processes.
  • By 2013 - BPM will be an imperative for companies.
  • By 2014 - 40% of white collar workers in the Global 2000 will use BPM.

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