- Business process management
- Unified customer database
- Single point of contact
- Agent workplace
- Service catalogue
- Service level management
- Configuration management
- Incident and request management
- Problem management
- Knowledge management
- Change management
- Release management
- Synchronization and integration
- System designer
Visual process designer
Automate key business processes using a powerful yet simple to use visual process designer. Model processes in BPMN using preconfigured elements for creating activities (tasks, calls, and emails), working with pages, processing data, and invoking external services.
User wizard for quick process modeling
Designing and building a process has never been easier! Just indicate the sequence of actions and owners, and the system will automatically generate relevant diagram in BPMN and the process is ready to run!
Out-of-the-box ITSM processes
Take advantage of ITIL recommendations and process-driven ITSM approach to streamline services management and delivery. Pre-packaged best practice processes help to simplify daily routine and increase service efficiency – your service agents just need to follow clear guidelines for each step of the process.
Process monitoring and analytics
Keep track of any process execution metrics (duration, average execution time, maximum and minimum values, etc.), using different variables (owners, support lines, services, etc.). Visualize process data using bpm’online dashboards, identify and eliminate bottlenecks in your processes with the help of easy-to-use process log.