Visual process designer

Automate critical business processes using a powerful yet simple to use visual process designer. Design processes in BPMN using pre-configured elements for creating activities (tasks, calls, and emails), working with pages, processing data, and invoking external services.
Visual process designer

Process library

Automate any customer service processes – from case management to problem resolution. Best practice processes are already built in the system, but they also can be easily modified to fit any specific service model.
Process library

Process monitoring and analytics

Keep track of any process metrics (duration, average time of running, maximum and minimum values, etc.) and view them from different angles (agents, support lines, services, etc.). Visualize data using dashboards, identify and eliminate bottlenecks in your processes with the help of process log.
Process monitoring and analytics