Account and contact management
Keep all customer data in one place. Access a complete customer profile in the bpm’online service enterprise, including contact data, social profiles, history of interactions, cases submitted. Having a 360-degree customer view will help you build service strategy and improve your service delivery.
Segment customers by multiple parameters to improve communication and build stronger relationships. Bpm’online service allows building custom segments by industry, services and frequency of requests, priority or any parameter you choose. Using dynamic segments, which are filled automatically based on the set parameters, you can, for example, filter all the accounts that send their request more often.
Customer database analytics
Analyze your customer database to make data-driven decision in the continual service improvement process. Analyze customer base from different angles to quickly respond to changing customer needs. For example, identify services used by the greatest number of customers or customers who submit the greatest number of cases. Customize dashboards in the bpm’online service enterprise to always keep an eye on the key performance indicators.