Customize personal system interface. Use interface designer to indicate the sections available to certain user roles. You can also customize your system interface by adding company logo and changing colors to match your corporate style.
Customize bpm’online ITIL service taking into account the unique business needs and requirements. Easily rearrange, add and remove lookups, data fields and entire pages. The solution provides wizards and designers for objects, pages and processes. Use these features to change the data views or business logics without programming.
User roles and access rights
Easily manage access rights for users and groups in bpm’online ITIL service. Grant or deny access to individual records or groups of records, and specify which sections are available to certain user roles.
Use Active Directory credentials to access the bpm’online service. You do not need to remember different usernames and passwords, and the system administrator does not need to manually add new employees’ profiles to access the system.
The activity log keeps the record of all critical data for the operations and allows to quickly retrieve information, or to understand the chronology of events in the system: what was done, by whom and when.