Interface customization

Customize personal system interface. Use interface designer to indicate the sections available to certain user roles. You can also customize your system interface by adding company logo and changing colors to match your corporate style.
Interface customization

User customization

Customize bpm’online ITIL service taking into account the unique business needs and requirements. Easily rearrange, add and remove lookups, data fields and entire pages. The solution provides wizards and designers for objects, pages and processes. Use these features to change the data views or business logics without programming.
User customization

Visual content designer

Create eye-catching email templates for your bulk email campaigns in just a few minutes. The system offers a library of ready-to-use content blocks for emails so you can just upload an image and insert content, and the template is ready to be sent. In addition, the system offers a library of ready-to-use templates and optimizes the way emails are displayed on different devices and in various email clients.
Visual content designer

Access rights administration

Easily manage access rights for users and groups in bpm’online ITIL service. Grant or deny access to individual records or groups of records, and specify which sections are available to certain user roles.
 Access rights administration

WebSSO support

Administer user roles quickly and safely using Single Sign-On (WebSSo) technology to simplify the sign-in process and ensure smooth integration of bpm’online to the corporate IT environment thanks to a centralized user administration.

LDAP integration

Use Active Directory credentials to access the bpm’online service. You do not need to remember different usernames and passwords, and the system administrator does not need to manually add new employees’ profiles to access the system.
LDAP integration

Activity log

The activity log keeps the record of all critical data for the operations and allows to quickly retrieve information, or to understand the chronology of events in the system: what was done, by whom and when.

Agile system localization

Leverage simplified localization tools to support a multilingual environment at your organization and combine several languages in a single bpm’online interface. Improved user tools for system translation and multilingual support allows users to easily localize the system into any language by adding or removing specific languages.