Interface customization

Customize personal system interface. Use interface designer to indicate the sections available to certain user roles. You can also customize your system interface by adding company logo and changing colors to match your corporate style.
Interface customization

User customization

Customize bpm’online ITIL service taking into account the unique business needs and requirements. Easily rearrange, add and remove lookups, data fields and entire pages. The solution provides wizards and designers for objects, pages and processes. Use these features to change the data views or business logics without programming.
User customization

Visual content designer

Create eye-catching email templates within the matter of seconds using the built-in content designer. The system offers a set of ready-to-use content blocks to enable the design of your templates in WYSIWYG mode and a library of ready-to-use templates. Just add your text and company logo and the template is ready to be sent.
Visual content designer

User roles and access rights

Easily manage access rights for users and groups in bpm’online ITIL service. Grant or deny access to individual records or groups of records, and specify which sections are available to certain user roles.
User roles and access rights

LDAP integration

Use Active Directory credentials to access the bpm’online service. You do not need to remember different usernames and passwords, and the system administrator does not need to manually add new employees’ profiles to access the system.
LDAP integration

Activity log

The activity log keeps the record of all critical data for the operations and allows to quickly retrieve information, or to understand the chronology of events in the system: what was done, by whom and when.

Agile system localization

Leverage simplified localization tools to support a multilingual environment in your organization and combine several languages in a single interface. Not only can you localize the system terminology, but also lookup values, analytical data and every step of your business-processes. Improved user tools for system translation and multilingual support enable users to painlessly localize the system into any language.