Use bpm’online’s communication panel to make calls and receive messages directly in the system. When handling a call bpm’online service enterprise automatically displays the customer profile so you can instantly access critical data and provide more personalized service. The system also allows setting up the Quick Dial panel.
Manage messages from multiple email boxes in a single unified environment – bpm’online service enterprise. Each email can be linked to the relevant account, case, service agreement or other object. Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in bpm’online service enterprise.
All the tools needed to handle calls more efficiently are available in bpm’online service enterprise. Make and receive calls directly in the system, keep complete call history, and monitor the quality of work of your service agents.
Enterprise Social Network
Use Enterprise Social Network (ESN) to keep your finger on the pulse of your business. You can get updates and notifications on the latest deals, projects or even contacts from various channels with an ability to comment and “like” different posts in the newsfeed. You can use the ESN in the bpm’online mobile app as well.