Change requests

Plan all changes in bpm’online ITIL service in order to eliminate known errors in the infrastructure and improve overall quality of IT services. The system allows you to keep a single list of change requests, manage priorities and supervise quality.
Change requests

Registration and classification

Register change request IDs, define categories and priority, establish connections with incidents, problems and CIs. Store information about team assignment for change implementation, and plan deadlines.
Registration and classification

Coordination and approval

Manage change approvals and a list of resources who are authorizes to approve different levels of change requests. Develop detailed change implementation plan, including stages and activities, assigned agents and estimated workload.

Implementation

Take control and ensure implementation of planned changes. Track factual workload, estimate quality of interim results, deadlines, potential risks and possible deviations from the plan.
Implementation

Analytics

Analyze quantitative and qualitative process efficiency indicators. Track average workload per change, efficiency of change implementation and identified deviations. Setup the number of problems and incidents identified in the course of implementation of changes.
Analytics